What type of flooring should I purchase?
Today’s flooring offers a wide variety of color, style and quality. All flooring whether its carpet, hardwood or laminate comes in various different qualities. The flooring you purchase will depend a lot on your lifestyle. Julie can help you determine which flooring will work best for you if you have children, pets, rental property or if you plan to sell in the next few months. Hardwood floors offer exceptional warmth and durability with its uniqueness of color, grain and personality. Laminate flooring offers you an easy installation, easy to maintain and it’s easy to love. Choosing the right carpet can give you many years of comfort and durability.

If I buy a really good pad, then I can buy an inexpensive carpet, right?
Selecting the right pad can add years of long wear to your carpet. But you should also select a carpet that offers a warranty to match your expectations.

I have a very active home with children and pets. What type of carpet do you recommend I purchase?
We offer permanent stain protection carpeting. Such as Mowhawk's SmartStrand, which provides an engineered-in, permanent stain protection that is built-in so it can never wear off or be washed off in cleanings. Not to mention this carpet also offers exceptional durability.

What is the warranty for my flooring?
Flooring warranties can vary from product to product depending on the quality and manufacturer. Ask Julie what the warranty is for the flooring you are purchasing.

Do you install?
Unlike some flooring companies that just give out a list of names, we offer a full service with our installations. One call to Affordable Carpets is all it takes.

Do you offer free estimates?
Yes, we do offer free estimates, and thats why we offer Shop at Home with Affordable Carpets. We prefer to measure in order to determine how much flooring you will need. During the measurement we are also looking at the old floor, checking doorway trims, measuring steps/closets and addressing any questions we may have about the installation.

What should I do to prepare for my flooring installation?
• All small breakables, personal items, and electronics (stereos, TVs, computers) should be out of the installation areas.
• All items on hutches, entertainment units, and bookshelves should be removed.
• Pictures and decorative items need to be removed from walls.
• Closet floors cleared of all items.
• Remove sheets, blankets, and spreads from beds.
• Have your pets/children in a secure area because the installers will leave doors open while bringing in tools and flooring.
• Verify with us whether you are responsible for moving the furniture/appliances or removing the old flooring.
• There is the possibility you may need to do some touch up painting on walls/baseboards after your floor is installed.

What time will the installers arrive for my installation?
Installations scheduled for the morning will be arriving at the job between 9am – 11am. Installations scheduled for the afternoon will be at the job after 11am.

Do I need to remove my old flooring or move furniture?
Please call us if you are not sure about whether you are responsible for removing the old floor or moving furniture. If you are moving the furniture, it must be moved completely out of the installation areas. Please remember to remove the old padding and leave the tack strips in place if you are responsible for taking up the old carpet/pad.

When do I pay?
The balance of your contract is due the day of the installation.

What is the installation warranty?
Your installation warranty is for one year from the date of purchase.

What causes carpet to shed?
Some carpets are manufactured with a stapled yarn. This type of carpet does have a tendency to shed when it is first installed. The more you vacuum the quicker the shedding is eliminated. It may take up to 6 weeks to see a difference.

I can see some of the seams in my carpet. What should I do?
Seams can be inevitable. Our installers are trained professionals with many years of experience. The degree of seam visibility can depend on texture, color of carpet, lighting and furniture placement. A visible seam is not a defect with your carpet. Regular vacuuming and normal foot traffic will help the seam come together.

What should I do if my carpet is wrinkling?
Sometimes carpet can wrinkle especially when there is a change in weather. Please call us as soon as you notice a wrinkle/ripple in your carpet. Putting off having your carpet repaired can permanently damage it.

Maintaining your floor covering is not unlike maintaining a vehicle. While it isn’t nearly as costly and time consuming, it is essential to the performance of your floor. Like a vehicle, it needs regular maintenance (yearly professional cleaning for carpet) and emergency repairs. After your flooring has been installed, you will receive a Manufacturer Warranty with detailed information about your flooring warranties, care and maintenance. Each manufacturer has their own recommendations for each flooring type. Please refer to the appropriate care and maintenance of the manufacturer’s specifications to sustain your floorings highest potential appearance and function. Listed below are a few simple suggestions by Julie to maintain your new floor.

Carpet

• Vacuum your carpet daily especially in high traffic areas. Some carpets do shed. Frequent vacuuming will help shorten the process.


• If you stain your carpet, please refer to your warranty brochure or to the links listed below for spot cleaning methods as quickly as possible.

Prevent dirt from collecting on your carpet by using mats at all of the exterior entrances.

• If you need to have your carpet professionally cleaned, please call us for a recommendation.


• If your carpet is wrinkling, please contact us to have it stretched. Your installation warranty is for one year from the date of installation.

Hardwood/Laminate

• Please sweep your floors daily and mop clean weekly with a name brand cleaner.


• Use the proper protection on the bottom of all furniture to prevent scratching.


• Use throw rugs or runners for inside and outside doorways to help prevent dirt and grit from scratching your floor.


• Wipe up spills immediately.


• Remember that hardwood is a natural product and color can vary from board to board.


• Since hardwood and laminate are both wood based products, they will expand and contract with seasonal temperature changes.